Return & Refund Policy
Effective Date: 25 July 2026
At Bilal Toys Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- You received the wrong product.
- The product is damaged or defective upon delivery.
- The product is missing parts or accessories.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, tags, manuals, and accessories.
- Be accompanied by proof of purchase or order number.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Opened toys or toys with broken seals.
- Products damaged due to misuse, mishandling, or normal wear and tear.
- Products returned after the 7-day return period.
- Items with missing original packaging or accessories.
3. Imported Products
Some imported toys may have slight differences in packaging, labeling, or design compared to the product images displayed on our website. Such minor variations shall not be considered defects and are not eligible for return.
4. Return Process
To request a return, please contact us through the following details:
Email: bilaltoys.pk@gmail.com
Phone: +92 371 0470898
Please provide:
- Order Number
- Product Name
- Reason for Return
- Photos or videos (if the item is damaged or incorrect)
Our team will review your request and provide return instructions.
5. Refund Policy
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- A full refund will be issued for eligible returned products.
- Refund processing times may vary depending on the payment method used.
Shipping charges are non-refundable unless the return is due to our error (wrong, damaged, or defective product).
6. Exchange Policy
Customers may also request an exchange for eligible products, subject to product availability.
7. Contact Information
For any questions regarding this Return & Refund Policy, please contact us:
Bilal Toys Store
Website: www.bilaltoys.pk
Email: bilaltoys.pk@gmail.com
Phone: +92 371 0470898
Location: Lahore, Pakistan
